Airline’s Chatbot Liability Dispute
* Airline faces debate over chatbot liability.
* Company claims it should not be responsible for chatbot interactions.
* Legal concerns arise regarding technology use in customer service.
Author’s Take
As companies increasingly turn to chatbots for customer service, the issue of liability in their interactions is gaining attention. The airline’s stance sets a precedent on accountability for AI technologies, highlighting the need for clear regulations in this evolving landscape.
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